Privacy Policy
Applies to wholesale orders placed with Turquoise Trade House. Last updated October 2026.
Turquoise Trade House is a business-to-business wholesale jewelry supplier. This policy explains what information we collect through this website and how we use it.
Information we collect
- Information you give us: name, business name, email, phone or WhatsApp number, shipping/business address, resale or tax details you choose to provide, and the contents of inquiries, wholesale account applications, custom-design requests and quote responses.
- Account information: if you are approved for a wholesale account, your login email and a securely hashed password.
- Technical information: basic server logs (IP address, browser type, pages requested) and cookies needed to keep your session, inquiry list and region/currency preferences working.
How we use it
- To review wholesale applications, answer inquiries, prepare quotes and invoices, and ship and support orders.
- To contact you about your inquiries, orders and account. We send marketing messages only if you ask to receive them, and you can opt out at any time.
- To keep the website secure, prevent abuse and fix problems.
Sharing
We do not sell your personal information. We share it only with service providers that help us run the business — for example website hosting, email, payment processors (such as PayPal or card processors) and shipping carriers — and only as needed to provide those services, or when required by law.
Payments
Payments are handled through invoices processed by third-party payment providers. We do not store full card numbers on this website.
Retention and security
We keep business records for as long as needed to serve your account and to meet tax and accounting requirements, then delete or anonymize them. We use reasonable technical measures, including encrypted (HTTPS) connections, to protect your information, but no system is perfectly secure.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing info@turquoisetradehouse.com. Depending on where you are located, you may have additional rights under applicable law.
Children
This website is intended for businesses and is not directed to children under 13.
Changes
We may update this policy. The "last updated" date above shows when it last changed.